Terms And Conditions

Terms And Conditions

Terms and Conditions 

Please review the subsequent terms and conditions with great care, as your utilization of our services is contingent upon your acceptance and adherence to the subsequent terms and conditions ("Terms").

By subscribing to or utilizing any of our services, you hereby affirm that you have diligently perused, comprehended, and are legally bound by these Terms. This obligation applies irrespective of the method through which you subscribe to or employ our services. If you are unwilling to be bound by these Terms, it is imperative that you refrain from subscribing to or using our services.

These Terms, along with various other policies, are considered legally binding in accordance with the stipulations of the Information Technology (Intermediaries Guidelines) Rules, 2011, as formulated under the Information Technology Act of 2000 in India.

Within the context of these Terms, references to "you" or "User" pertain to the end user who accesses the Website, its contents, and utilizes the Services presented via the Website. "Service Providers" denotes independent third-party service providers, while "we," "us," and "our" refer to knotknotting.com and its affiliated entities.


GJknotknotting.com is an online e-commerce portal that has been legally incorporated in accordance with the prevailing laws of India.

Your access and utilization of this Website are subject to your unequivocal acceptance, without any alterations, of all the terms, conditions, and notifications outlined within these Terms. These terms may be subject to periodic updates and will be published on the Website.GJknotknotting.com, at its sole discretion, reserves the right to reject a User's registration on the Website without providing any explanation for such a decision.

1.User Account, Password, and Security:

Upon the successful completion of the Website's registration process, you will be issued a password and account designation. It is incumbent upon you to maintain the confidentiality of your password and account, and you bear full responsibility for all activities executed under your password or account. You agree to:

1.1 Promptly report any instances of unauthorized use of your password or account or any other security breaches to GJknotknotting.com.

1.2 Ensure that you log out from your account at the conclusion of each session. GJknotknotting.com disclaims any liability for any losses or damages arising from your failure to adhere to the stipulations articulated in this Section 2.

2.Products and Services:

2.1 GJknotknotting.com offers a range of macrame handicraft products and related services. The products and services are subject to availability.

2.2 Customized macrame items are available for purchase. However, please note that there will be no refunds or returns for any custom-made products due to their personalized nature.

3.Order and Payment:

3.1 To place an order, customers must provide accurate and complete information.

3.2 The prices listed for the products and services are in Indian Rupees (INR) and are exclusive of applicable taxes and shipping charges, if any.

3.3 Payments must be made in full at the time of placing the order. We accept Credit cards,Debit cards,Net Banking and UPI

4.Shipping and Delivery:

4.1 We strive to deliver orders within the estimated time frames 5-7 working days. However, delays may occur due to unforeseen circumstances, for which we shall not be held responsible.

4.2 Shipping costs, if applicable, will be communicated to the customer before finalizing the order.

5.Cancellation Policy:

5.1 Order Cancellation by the Customer:

Customers may request order cancellation within 24 hours of placing the order. To cancel an order, please contact our customer support team at sales@knotknotting.com or call +91 6364058554.Cancellations made after 24 hours will be subject to review and may not be guaranteed.

5.2 Order Cancellation by GJknotknotting.com

GJknotknotting.com reserves the right to cancel any order for reasons including but not limited to insufficient stock, inability to fulfill the order, or suspicion of fraudulent activity. If your order is canceled by us, you will be notified, and a full refund will be issued.

6.Return Policy:

6.1 Eligibility for Returns:

We are committed to providing high-quality macrame handicraft items.If you receive a damaged or defective product, please notify us within (3)three days of receipt, and we will work towards a suitable resolution, which may include a replacement or refund.To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as received.

6.2 Return Process:

To initiate a return, please contact our customer support team at sales@knotknotting.com or call +91 6364058554 with your order number and reason for return. Our team will guide you through the return process, including providing you with a return shipping address.

6.3 Return Shipping:

Customers are responsible for the return shipping costs unless the return is due to a defect or an error on our part. We recommend using a trackable courier service for shipping to ensure the safe return of the product.

7. Refund Policy:

7.1 Refund Processing:

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and credited to the original payment method within 5-7 business days.

7.2 Non-Refundable Items:

Customized or personalized items are not eligible for refunds 

8.Intellectual Property:

8.1. All designs, images, and content related to our products and services are the intellectual property of GJknotknotting.com Unauthorized use or reproduction is strictly prohibited.

9. Privacy Policy:

9.1 We value your privacy and are committed to protecting your personal information. Please review our Privacy Policy for more details on how we collect, use, and safeguard your data.

The User explicitly provides consent and agreement, acknowledging full comprehension of GJknotknotting.com Privacy Policy. Furthermore, the User affirms that the stipulations and content outlined in the Privacy Policy are in compliance with Indian data protection laws and are deemed acceptable by the User.

10.Limitation of Liability:

10.1. We strive to provide accurate information and quality products. However, we shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or services.

10.2 Our liability for any direct damages shall not exceed the total amount paid by the customer for the product or service.

11.Governing Law and Jurisdiction:

11.1 These Terms and any disputes arising from them shall be governed by the laws of India.

11.2 Any legal actions or proceedings relating to these Terms shall be brought before the courts of Bengaluru, Karnataka.

12.Amendments to the Terms:

12.1 We reserve the right to amend these Terms at any time without prior notice. Any changes will be effective upon posting on our website.

12.2 By making a purchase or using our services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. If you have any questions or concerns, please contact us at GJknotknotting.com 

Privacy Policy

We at GJknotknotting.com are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines the types of information we collect, how we collect it, how we use it, how we keep it safe, and the circumstances under which we may share it with third parties. By using our website, you consent to the practices described in this policy.

While we employ rigorous security measures to protect your privacy rights within our systems and on our controlled Site, we must clarify that we bear no liability for any unauthorized or unlawful disclosures of your personal and confidential information by external third parties beyond our purview. This includes entities like advertisers and websites with links to our Website. It is crucial to acknowledge that the information and privacy protocols of our business partners, advertisers, sponsors, or other sites we hyperlink to may not align with our own.

In compliance with relevant Indian data protection laws, when you engage in any purchase of our products or utilize our services through the Site, you will be required to provide your consent to the terms delineated in this Privacy Policy.

Personal Information We Collect:

We may collect the following personal information from our website/app users:

  • This includes your name, email address, postal/billing address, phone number, and other similar information that you voluntarily provide when you register for an account, or contact us.
  • We may collect information about how you use our website, including your IP address, device information, browser type, and the pages you visit.
  • If you make a purchase on our website, we may collect payment information, including credit card/Debit card details,mobile payment,and other payment methods.
  • Your reviews,feedback about our products and services
  • We may use cookies and other tracking technologies to collect data about your online activity, such as browsing habits and interactions with our website.

Information We Receive from Others:

We may receive Personal Information from third-party service providers in accordance with Indian data protection laws. This includes:

  • We may receive updated delivery and address information from our carriers or other third parties to ensure the accuracy of our records.
  • Our relationships with certain merchants may provide us with account information, purchase or redemption information, and page-view data.
  • We may obtain search results and links, including paid listings, from select partners.
  • In collaboration with partners, we may exchange information when offering co-branded services or engaging in joint marketing activities, ensuring compliance with Indian privacy regulations.

How We Collect Information:

We collect information through various methods, including:

  • Information you provide directly to us when you register, make a purchase, or contact us.
  • Automatically collected information using cookies and similar technologies.
  • Information from third-party sources, such as social media platforms when you log in via social media.

How We Use Collected Information:

We use your personal information for the following purposes:

  • To provide the products and services you request.
  • To communicate with you, respond to inquiries, and provide customer support.
  • To improve and personalize your experience on our website
  • To process payments and prevent fraudulent activities.
  • To send you marketing and promotional materials if you have consented to receive them.

How We Keep Information Safe:

We are committed to maintaining the security and confidentiality of your personal information. We employ industry-standard security measures, including encryption, access controls, and regular security audits to protect your data. However, please note that no method of data transmission or storage is 100% secure, and we cannot guarantee absolute security.

Information Sharing with Third Parties:

We may share your personal information with third parties in the following circumstances:

  • Service Providers: We may share your information with trusted service providers who help us operate our website, such as payment processors, email marketing platforms, and hosting providers. These third parties are required to maintain the confidentiality and security of your data.
  • Legal Compliance: We may disclose your information in response to legal obligations, court orders, government requests, or to protect our rights, privacy, safety, or property.
  • Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity.
  • Your Consent: We may share your information with third parties if you have given us explicit consent to do so.

Changes to this Privacy Policy:

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any amendment to the Privacy Policy will be posted on the website and can be viewed at gjknotknotting.com We will not notify you individually.

Contact Us:

If you have any questions or concerns about this Privacy Policy, please contact us at By using our website, you acknowledge that you have read and understood this Privacy Policy and agree to its terms and conditions.